Refund Policy

Effective Date: July 3, 2026

1. Our Commitment to Quality and Legal Compliance

At Dudlewebs, we strive to engineer the highest quality products in the industry. Our development focus spans robust technical functionality as well as meticulous design and User Experience (UX) standards. However, we understand that software requirements vary, and a product may occasionally turn out to be different from what your specific environment or setup needs.

This Refund and Cancellation Policy is fully aligned with the General Data Protection Regulation (GDPR) and international consumer protection standards. It ensures that while you exercise your consumer choices, your digital rights and personal identifiers are processed under strict privacy mandates.

2. The 7-Day Money-Back Guarantee

We provide a 100% money-back guarantee valid for 7 calendar days starting precisely from your original date and timestamp of purchase.

  • Eligibility Window: If you are not completely satisfied with your software product, you may invoke this guarantee at any time within 7 days of the transaction.
  • Requirements: Your request must include a proper, valid technical or operational reason explaining why the software did not meet your operational workflows or platform expectations.
  • Strict Final Deadline: Please note that absolutely no refunds, partial credits, or exceptions will be granted once the 7-day post-purchase window has lapsed.
  • Exclusions: This refund policy applies strictly to initial product purchases. It explicitly excludes automatic subscription renewals, installation adjustments, add-on components, or custom professional engineering services.

3. How to Submit a Refund Request

For fast, automated routing and processing of your reimbursement request, please use our standardized support channel:

  1. Navigate directly to our official Support Page.
  2. Submit a formal help desk ticket using the exact email address associated with the transaction.
  3. Include your unique WooCommerce Order ID within the ticket details.

Once submitted via the proper channel with valid data points, our engineering and support management teams will review, validate, and approve the request at the earliest opportunity.

4. GDPR Data Processing and Minimisation Notice

In strict compliance with the GDPR principles of data minimisation and purpose limitation (Articles 5 and 6), any personal information collected during a refund request is treated as follows:

  • Lawful Basis for Processing: Your data (Email address, Order ID, and reason for refund) is processed under the lawful basis of Performance of a Contract to securely audit, execute, and verify the cancellation transaction.
  • Data Privacy Retention: When a refund is completed, transaction logs and invoice details are retained for up to 7 years exclusively to meet statutory tax, accounting, and legal obligations in India and internationally. All non-essential customer identifiers will be locked against general marketing scripts.
  • Right to Erasure: If you reside within the European Economic Area (EEA), you retain the right to request the complete erasure of your customer profile account under GDPR Article 17 once financial settlement protocols conclude. Financial records required for tax audits are exempt from immediate erasure.

5. Product Improvement Feedback

While providing a reason is a requirement for processing, we also genuinely appreciate explicit details regarding your dissatisfaction. If your concern is related to a specific product asset, broken code, conflicting hook, extension incompatibility, or missing functionality, please let us know where things went wrong. Your insights help us refine our software repository, push security updates, and deliver better product versions to our global developer network.

6. Disbursement and Payment Processing Timelines

Once your refund request passes administrative verification and is officially approved by our support management team, the transaction moves directly to our accounts department:

  • Automatic Reversal: The reimbursement will be issued automatically to the original payment method utilized during check-out (e.g., specific credit card, tokenized card vault, or international gateway account).
  • Banking Timelines: For security reasons, we do not issue manual cash or alternative bank wire overrides for digital portal checkouts.
  • Disbursement Window: Due to interbank clearance channels and payment gateway settlement protocols, the refunded credit generally takes between 5 to 15 working days to reflect on your account statement. This timeline begins from the calendar day your request receives formal approval from our accounts team.